Returns & Exchanges
We want you to love your glow, which is why we offer a 30-day trial period on all Solawave devices. If you are not completely satisfied with your results, you can return your items for a full refund within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and shipping zip code to start the process.
Print Your Label
Once approved, we will email you a prepaid shipping label to print and attach to your original packaging.
Ship It Back
Drop off your package at the designated carrier location; please ensure all device accessories and cables are included.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing